Privacy policy

This policy explains what we do with the personal information you give us when you ask Asford Removals for a quote or get in touch. We keep it simple, because our use of your data is simple.

Who we are

Asford Removals is a removals company based in Ashford, Kent. If you have any question about your data, email us at contact@asfordremovals.co.uk.

What we collect

When you complete the quote form we collect your name, phone number, email address, the pickup and drop-off addresses, an optional moving date, and any notes you add. We collect this only because we need it to prepare a quote and plan your move.

How we use it

We use your details to respond to your enquiry, prepare a written quote, and — if you go ahead — carry out and administer your move. We do not sell your information, and we do not share it with third parties except where it is necessary to deliver the service you have asked for (for example, a customs agent on a European move) or where the law requires it.

Keeping it secure

Quote submissions are protected in transit and passed to our own booking system. We apply reasonable technical and organisational measures to guard against loss, misuse or unauthorised access, and we keep your information only for as long as we need it to run our business and meet our legal obligations.

Cookies & analytics

We use privacy-respecting analytics to understand how the site is used, and a bot-protection service on the quote form to prevent spam. These set limited cookies or similar identifiers. You can control cookies through your browser settings.

Your rights

You have the right to ask what personal data we hold about you, to have it corrected, and to have it deleted where we no longer need it. To make a request, email us and we will respond. You can also complain to the Information Commissioner’s Office if you are unhappy with how we have handled your data.

Changes

We may update this policy from time to time. The current version always lives on this page.